Terms & Conditions
By accessing our website and purchasing our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before purchasing.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Services Rendered
SubmitForge provides a productized search engine optimization and visibility service. Upon purchasing a plan, you authorize our team to manually submit your provided digital materials, company descriptions, and links to public directories and platform aggregators on your behalf.
We do not guarantee indexing speeds, search engine ranking placements, or traffic volume, as third-party directory approvals lie outside our direct control.
Acceptable Use
SubmitForge is built for SaaS, no-code tools, and software startups. We also support agencies, local businesses, and content sites. We do not accept gambling, adult, weapons, or illegal content of any kind.
Submissions & Approvals
We guarantee our submissions — every directory on your approved list receives a manual submission. Since directories are third-party sites, we cannot control their approval decisions. However, our approval rate is very high and our DA guarantees reflect that confidence.
Privacy Policy
Your privacy matters. We collect only what's necessary to deliver your campaign and never sell or share your data with third parties.
Information We Collect
We collect personal details necessary to initialize fulfillment, including your full name, business email address, startup name, descriptions, and active URLs.
We do not collect or store financial data or payment card information on our systems. All transactions are routed and handled directly through Paddle.com for PCI-DSS compliance.
How We Use Your Data
Your information is used strictly to communicate tracking updates, execute directory submission campaigns, and build your customized Airtable tracker. We use your startup description and URLs solely to complete submissions on your behalf.
Data Retention & Safety
We never rent, trade, or distribute client data to independent third-party market trackers, advertising networks, or data brokers. Your data is retained only for as long as needed to fulfill your campaign and resolve any support queries.
Contact & Data Requests
To request deletion of your data or ask any privacy-related question, email us at submitforge.support@gmail.com and we'll respond within 48 hours.
Refund Policy
We stand behind our work. Every plan comes with a 30-day money-back guarantee — no questions asked.
30-Day Money-Back Guarantee
We offer a comprehensive, unconditional 30-day money-back guarantee on all plans. If you are unsatisfied with the quality, pace, or verification transparency of your campaign tracker, you can request a full refund within 30 days of your initial payment date.
DA Guarantee (Growth & Pro)
Growth plan customers are guaranteed a Domain Authority of DA 20+ and Pro plan customers are guaranteed DA 40+. If your site does not reach the target DA within the agreed timeframe, you receive a full refund — no questions asked.
How to Claim a Refund
To submit a refund request, you may contact our Merchant of Record, Paddle.com, directly via your invoice panel — or email our support team at submitforge.support@gmail.com with your Order ID.
Once initiated, refunds are processed swiftly back to your original payment method, typically within 5–10 business days depending on your bank.